Frequently Asked Questions
How much does shipping cost?
Shipping is free on all orders across the USA.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 business days, depending on your location within the USA.
Do you ship internationally?
We currently only ship within the USA. You can contact our team for any further questions.
What is your refund policy?
We offer a 14-day money-back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our Refund Policy in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.
Simply use the link or enter the tracking number on the Track Your Order page at the top of the website or in the website menu if you’re on mobile.
How do I contact customer support?
You can reach our customer support team through our contact form located on our Contact Us page, or by emailing us directly at purelayer7@gmail.com.
Our business hours are Monday through Friday, 9 AM – 5 PM EST. We aim to respond within 24 hours on business days.