SECTION 1 - Returns & Refunds

All conditions outlined below follow applicable United States consumer protection laws. We will always do our best to accommodate where applicable. Please read all of the information below and the instructions provided on each product page to ensure you are using our products correctly and safely.

Once you have made a purchase, you have agreed to all the sections and points outlined below. If you have any questions or concerns regarding a return, please email us using our Contact Form on the 'Contact Us' page.

Our money back guarantee policy lasts 14 days, which is our "Risk-Free Money-Back Guarantee." If you receive your item and change your mind within those 14 days, then you are entitled to a full refund.

If it's been over 14 days and you request a refund due to a broken or faulty product, please be prepared to show us how the product arrived damaged along with an honest explanation as to why it took over 14 days to inform us. We may require you to provide an image or video showing that the product was damaged and/or not functioning properly.

If a product arrives damaged or defective, we will work with you to resolve the issue in accordance with applicable consumer protection laws. We encourage you to contact us as soon as possible after receiving your order. We reserve the right to reject claims where there is reasonable evidence of misuse, abuse, or dishonest claims after the 14-day period.

Refunds are not applicable after 14 days if:

• You have received your order and changed your mind.
• The order or specific products were placed by mistake and you notify us after the 14-day period.
• You found the product at a lower price elsewhere.
• The product was misused or damaged due to improper use or use against our instructions.
• You decided you no longer have use for the product.
• You were aware of any faults before purchasing the product.

Please use our products with care. If any product comes into contact with substances or liquids that cause damage through misuse or improper care, you will not be eligible for a return after the 14-day period.

For refunds, we may occasionally approve a refund without requiring the product to be returned, allowing you to keep the product. However, if we request the item back, it must remain in good physical condition.

If you request a refund due to a change of mind within the first 14 days, we ask that the product remain in good physical condition.

To organize your return or refund, please contact us through our Contact Page and include your order number so we can verify your purchase. Please note that contacting us through social media may not be the fastest way to receive support. We recommend using our website Contact Form or emailing us directly.

If we request you to return your item, a return address will be provided by our support team.

If you request a refund due to a change of mind and we ask you to return the product, you will be responsible for the return shipping costs. The product must arrive at the designated return address, and a valid shipping receipt must be provided before the refund can be processed.

If your product is faulty and we request that it be returned, we will cover the return shipping costs.

Once your refund has been approved, it will be processed back to your original payment method within 5–10 business days, excluding weekends and public holidays.

If you have questions about your refund after it has been processed, please allow at least 5 business days before contacting your bank. If your refund has still not appeared after 10 business days, please contact us so we can assist you.

International refunds may take longer to appear depending on your payment provider or financial institution.

SECTION 2 - Late or Missing Refunds

If you haven't received your refund yet, first check your bank account again, as refunds may appear without a notification.

If you still have not received your refund, please contact your bank or credit card provider. It may take some time before your refund is officially posted to your account.

If you have completed these steps and still have not received your refund, please contact us through our Contact Form or email us at purelayer7@gmail.com

Please keep in mind that refunds typically arrive within 5–10 business days after being processed. Depending on your financial institution, some refunds may take longer. We will gladly assist you throughout the process and keep you updated until your refund has been completed.

SECTION 3 - Return Shipping Costs

If your product is faulty or damaged and we request that it be returned, we will cover the cost of return shipping.

If you request a refund due to a change of mind within our 14-Day Risk-Free Money-Back Guarantee, and we ask you to return the product, you will be responsible for the cost of return shipping.

Any requests outside the scope of this Refund Policy, including claims made after the 14-day period that are not related to defective or damaged products, will be reviewed at our discretion and in accordance with applicable United States consumer protection laws.

ENDING NOTES & RECAP

If you have any further questions, please read this page again for additional clarification or contact us through our Contact Us page.

Please note that contacting us through social media may not be the fastest way to receive a response. We aim to reply to all inquiries within 24–48 hours (Monday–Friday) via email. Occasionally, messages sent through social media may be delayed or overlooked, so we recommend contacting us through our website Contact Form or by emailing purelayer7@gmail.com

We are committed to resolving all concerns fairly and professionally. If you experience any issues with your order or product, please contact us and we will do our best to provide a satisfactory solution.

For more information about shipping times, please visit our Shipping Information page located in the header and footer of our website.

Thank you for choosing Pure Layer. We appreciate your support and look forward to serving you.